Returns and Exhanges

If your parcel arrives and your pretty things just aren't quite right send us an email at and we will help you arrange a return or exchange. 

Within the first 14 days so long as your items are unworn /unused with tags still attached we are happy to either refund your money or give you a credit to spend on something else. 

Please note our made to order items are only able to be exchanged for a credit. If possible we will aim to fix any error in the fit but as these are made to order we cannot offer a full refund.

We want you to fall in love with our products and we understand online shopping can be tricky so please do reach out to us at if you need any assistance with sizing or want to chat more about a product before you purchase. 


For our Bespoke (made in store) ranges as the items are made to order we cannot offer a full refund in the same way we do for our other ranges.

If your bespoke piece arrives and the sizing is incorrect please reach out to us at

We will work towards either correcting the fit issue by having you send it back for alterations or providing you with an exchange credit upon the items return to us.

Are you one of our Newcastle local darlings interested in getting something made just for you?

We have a fabulous range of garments that you can order in your favourite fabric and to your measurements!

Check out our catalogue and book an appointment today.